We’re Ash and Joe, a small, US-based team creating affirmation mugs and feel-good gifts made to order.

Each item is printed after you place your order using trusted production partners. This on-demand model reduces waste and lets us offer more styles and sizes.

Production typically takes 2–5 business days before your order ships.

Because each item is made to order, we’re unable to change or cancel orders once they’re placed. Please review your cart, design, and shipping address carefully before checkout. All sales are final. If your item arrives damaged, misprinted, or incorrect, email us within 7 days with photos and your order number so we can make it right.

Sometimes orders ship in multiple packages depending on the item and production location. You’ll receive tracking for each shipment.

We currently ship within the United States. If your country isn’t available at checkout, we don’t ship there yet.

After production, most US deliveries arrive in 3–7 business days. Delivery time depends on the carrier and destination.

You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves the facility.

Check with household members and neighbors, and wait 24 hours in case of a carrier scan delay. If it still hasn’t arrived, email us and we’ll help open a carrier investigation.

Contact us immediately. If the order hasn’t shipped, we’ll update it. If it has shipped, we’ll try to help, but re-shipment fees may apply.

All sales are final. Because every item is made to order, we don’t accept returns or exchanges for size, color, or change-of-mind.

We’ll make it right. Email us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. Once verified, we’ll send a free replacement or issue a refund to your original payment method.

No. Unauthorized returns aren’t accepted and may not be processed.

Yes, our ceramic mugs are dishwasher and microwave safe. For the longest print life, hand washing is recommended.

Most designs are available in 11 oz, 15 oz, and 20 oz ceramic mugs. Select styles may also be offered in larger sizes. Check the product page for available options.

Screen settings vary, so slight color differences are normal.

Not at this time.

Major credit/debit cards and other options shown at checkout.

Enter your code at checkout before paying. One code per order unless noted.

Applicable sales tax is calculated at checkout based on your shipping address.

See our Privacy Policy, Shipping & Return Policy, and Terms of Service linked in the site footer.

Email: luvmugs1111@gmail.com
Response time: within 1–2 business days